The Thread Happiness Promise

We want Thread to earn its place in your routine. If your first order isn’t for you, tell us within 30 days of the date you placed it, and we’ll refund the price you paid for the products.

This promise applies to your first Thread order.

How to ask for a refund

Email us at support@choosethread.com with:

• Your order number, or the email you used at checkout
• The product name or names
• A photo of the bottle, showing the label and lot number
• A short note on why it wasn’t right for you (optional, but it helps us get better)

Refunds go back to your original form of payment. Depending on your bank, they can take 5 to 10 business days to show up.

If something is wrong with your order

If something arrives damaged, wrong or missing, email us at support@choosethread.com within 14 days of delivery with your order number and a photo of the bottle, showing the label, lot number and the issue.

We’ll replace it or refund it, whichever you prefer, and we’ll refund any shipping you paid.

Your order can arrive in more than one package, so please check your tracking emails before reporting something missing.

Good to know

• Shipping fees. The Happiness Promise refunds the product price only. Shipping you paid is not refunded, unless the problem was our mistake.
• Other sellers. This policy covers orders placed on choosethread.com. If you bought Thread somewhere else, please check that seller’s policy.
• Fair use. We reserve the right to limit and/or deny refunds in cases of suspected abuse, fraud or as otherwise permitted by law.
• Your rights. Nothing here limits any rights you have under the laws of your state.