Cancellation policy

Last updated: October 16, 2026

These terms cover buying from Thread™ at choosethread.com and signing up for a subscription. By placing an order or starting a subscription, you agree to these terms and to our Terms of Service. If anything here conflicts with the Terms of Service on a point about your order or subscription, these terms apply.

Buying from Thread™

Personal use. Thread products are for your own personal use. Please don't resell them, and don't list or link them on other marketplaces or apps without our written permission.

Where we ship. We ship within the United States, except Alaska and Hawaii. See our Shipping Policy for rates and timing.

Product information. We work hard to describe and photograph our products accurately. Colors can look a little different on your screen. Prices, product details and availability can change without notice. We may limit quantities or stop selling a product.

Provider notes. Read the label and the notes on each product page before you buy. If you are pregnant, nursing, taking medication or managing a health condition, talk with your healthcare provider first.

Add-ons. Reset Button is an add-on to Dream State and is sold with it in the Evening Bundle or the Full Thread Bundle.

Your order. When you place an order, you are offering to buy. We'll email you to confirm we received it, but that is not our acceptance. We accept your order when it ships.

Orders we may decline or cancel. We try to accept every valid order. We may decline or cancel an order if:

  • There is a pricing or product error

  • Payment or shipping details are missing or look wrong

  • We suspect fraud or stolen payment information

  • The order is linked to an earlier payment dispute

  • The product is no longer available

  • The order looks like it is meant for resale

If we cancel an order, we'll refund anything you paid for it.

Promo codes and discounts. Promo codes are single use unless the code says otherwise. They can't be sold, shared publicly or exchanged for cash. We may turn off a code that is misused.

Fair use. We may limit or remove subscriber pricing and promo codes for accounts that repeatedly subscribe and cancel to get the discount, or as otherwise permitted by law.

Subscriptions

How it works. When you choose "Delivery every month" at checkout, you are starting a subscription. We charge you today for your first order, and then again every month until you cancel. Each renewal ships the same products, at the subscriber price shown on the product page, unless you change them first.

What you pay. The price you see at checkout is the price of the products. Subscription orders ship free. Tax is added where required. There is no membership or subscription fee on top of the products. Your renewal price is shown in your cart, on your checkout page and in your reminder email.

Subscriber discounts. Your subscriber price steps down as you stay: you pay less from your 4th delivery on. The discount for each product is shown on its product page. Only shipped deliveries count toward this, so skipped or paused deliveries don't. If you cancel and subscribe again later, your count starts over. Your subscriber discount lasts for as long as your subscription is active.

Price changes. We may change our prices. Your reminder emails show the price you will be charged, so you'll see any new price before you're charged, and you can cancel before the cutoff to avoid it.

Reminder emails. We email you twice before every renewal: 7 days before, and again 3 days before. Each email lists the products and the price, and links to your account so you can skip, change, pause or cancel.

Pause, skip or change. You can pause, skip or change your next shipment from your account, any time before the renewal date.

Cancel any time, online. Log in to your account and choose "Cancel subscription." It’s a simple click-to-cancel process. There is no minimum number of orders before you can cancel. If you cancel before your renewal date, you won't be charged again. 

If you can't log in to your account, email support@choosethread.com and we'll cancel it for you. You MUST email us at least 72 to 48 hrs BEFORE your subscription is set to be renewed with the subject line “CANCEL SUBSCRIPTION” so that our team can catch it in time before your cut off.

The cutoff. To avoid the next charge, cancel by 11:59 pm Eastern the day before your renewal date. If an order has already been charged and is on its way, it will still arrive, and it isn't refunded under these terms.

Failed payments. If a payment is declined, we may try the card again over the next few days and may email you to update your payment details. If we can't collect payment, your subscription may be paused or cancelled, and we'll let you know by email.

Your authorization. By subscribing, you authorize us to charge your payment method now and at the start of each subscription period until you cancel.

If we end a subscription. We may suspend or end a subscription if we suspect fraud or misuse, if a product is discontinued, or if we stop offering subscriptions. If we end your subscription for a reason that isn't your fault, you won't be charged for any order we don't ship.

Billing and payments

To place an order, you need to give us valid payment information. You agree to tell us if your billing address or payment details change. We accept Visa, Mastercard, American Express, Discover and the wallets Shopify Checkout offers.

Tax is charged where required. Your bank or card issuer may charge its own fees, and we aren't responsible for those.

When you enter a card, you may see a temporary pending charge. This is a check that the card is valid, not a real charge, and it should clear on its own.

We use a third-party payment provider to process payments. You authorize us and our provider to share the information needed to complete your payment. See our Privacy Policy for how we handle your information.

Shipping and delivery

One-time orders pay list price plus a flat $9.99 shipping fee, charged once per order. Subscription orders ship free. The shipping fee is shown on the product page and again at checkout, before you pay.

Orders usually ship within 1 to 5 business days and arrive within 2 to 4 business days after they ship. These are estimates, not guarantees. Your order may arrive in more than one package. Check your tracking emails before reporting something missing.

Ownership and risk of loss pass to you when the carrier delivers your order. If the carrier hasn't delivered within 30 days of the expected delivery date, you can cancel and ask for a refund.

Refunds

Our Happiness Promise covers your first order. Please read our Refund Policy for how it works, including how to ask for a refund. Refunds go back to the original form of payment.

Subscription renewals are not refunded under the Happiness Promise. You have reminder emails and can cancel online at any time, so please cancel before your renewal date if you don't want the next order.

Changes to these terms

We may update these terms from time to time. The "last updated" date at the top shows when. If we make a change that affects your subscription, we'll email you before it takes effect. Using Thread after a change means you accept it, to the extent the law allows.

Contact us

Questions about your order or subscription? Email support@choosethread.com.